Ailen Parra Velázquez | Customer Service and Service Management Expert in Barcelona
Ailen Parra Velázquez is a member of the Martínez Caballero Abogados team, contributing her expertise in client service, administrative management, and service coordination. With a degree in Tourism and technical training in Administration, she has built her professional career in various customer service and management settings, standing out for her organizational skills, proactivity, adaptability, and approachable manner with clients.
Education
Ailen has a college degree and specialized technical training in tourism, administration, and customer service.
She holds a bachelor’s degree in tourism from the National University of Chimborazo, which she earned between 2019 and 2024.
Previously, he studied to become an Administrative Technician at the U.E.P. Escuela Diocesana San Juan Bautista between 2013 and 2016.
Her academic background has enabled her to develop expertise in administrative management, organization, customer service, and service coordination.
Professional Experience
Throughout her career, Ailen has gained experience primarily in positions related to administrative management, reception, and customer service, working in a variety of professional settings.
As an administrative assistant at the Chambo GAD in Ecuador, she participated in the Chambo Canton Tourism Development Project and worked with the Planning Department within the Tourism Unit.
Previously, she worked in the front desk department at Hotel El Altar, where she was responsible for customer service, reservation management, check-in and check-out, payment processing, internal coordination, handling phone calls and mail, and administrative tasks.
She also has experience as an administrative assistant at Clínica Calicanto in Venezuela, where she handled patient admissions and registration, updated data in administrative systems, provided customer service over the phone and in person, and coordinated administrative tasks with medical and nursing staff.
Her career is complemented by experience in the hospitality industry, where she has particularly developed her skills in customer service, organization, and payment processing.
Professional Skills
Ailen has experience and expertise in:
- Customer service and guidance.
- Administrative Management.
- Organization and recording of information.
- Basic Billing.
- Cash Management and Collections.
- Reservation Management.
- Phone and in-person customer service.
- Internal coordination.
- Email and Communications Management.
- Administrative record-keeping systems.
Work Approach and Professional Values
Ailen’s professional approach is characterized by:
Personalized service: a commitment to providing friendly, professional, and personalized service.
Organization: the ability to manage information, documentation, and various administrative tasks in an orderly manner.
Proactivity: a willingness to collaborate and respond to the needs of the team and customers.
Adaptability: Experience in various industries and professional settings, adapting to different roles and responsibilities.
Service-oriented: a commitment to quality care and clear, approachable communication.
Her background in tourism and business administration, combined with her experience in customer service and administrative management, makes her a versatile and service-oriented member of the Martínez Caballero Abogados team.
Contact Ailen Parra
Phone: +34 628 379 016
Email: info@martinezcaballeroabogados.com
